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MYSTERY SHOPPER

Wine tourism, when done right, is one of the best and most effective ways to generate additional revenues. If you’ve invested your money and time to develop wine tourism you want to be sure the quality, service, and experience you are providing is world-class.

Through our mystery shopping service, you will have a clear picture of the real experience at your property. It is the best way to know what is actually happening during a customer visit: is your staff friendly and welcoming? Are they making the final sale? How easy was it to book a visit? Is your story being articulated the way you want it to?

Knowledge is power and we identify your product’s strength, weaknesses and greatest assets.